Return/Exchange Policy

All of our products are made to order, which means each item is printed specifically for your order. Because of this, we only accept returns or exchanges in limited situations.

1- Premium Print Guarantee.

We stand behind the quality of our printing.

If there is any issue with the print quality within 30 days of delivery, we will gladly offer a free replacement or a full refund.

This guarantee covers problems such as:

  • Cracked or peeling print

  • Faded or washed-out printing

  • Misprinted or off-center designs

  • Ink defects or visible printing flaws

If you experience any of these issues, please contact us at support@onnzy.com
within 30 days of delivery and include:

  • Your order number

  • Clear photos of the print issue

  • A brief description of what happened

Once the issue is verified, we will provide a replacement or full refund at no additional cost.
Our goal is simple: if the print quality on your item isn’t exactly as it should be, we will make it right with a replacement or refund — quickly and without hassle.

1- Premium Fabric Guarantee.

We use carefully selected fabrics designed for durability and everyday wear. If your item arrives with a fabric defect or experiences structural fabric damage under normal use within 10 days of delivery, we will provide a free replacement or full refund.

This guarantee covers genuine fabric-related issues such as:

  • Fabric defects present upon delivery

  • Seams or fabric tearing under normal wear

  • Unusual material deterioration caused by manufacturing defects

  • Fabric integrity issues not related to external damage

To submit a claim, please contact us at support@onnzy.com within 10 days of delivery and include:

  • Your order number

  • Clear photos of the damaged area

  • A brief description of what happened

Our team will review the claim and determine whether it qualifies under the guarantee.

Important conditions

To keep this guarantee fair for everyone, it does not cover:

  • Damage caused by improper washing, drying, or care

  • Cuts, burns, stains, or external damage after delivery

  • Normal wear and tear from heavy or prolonged use

  • Altered, modified, or repaired items

  • Claims submitted without photo evidence

  • Requests made after 10 days of delivery

We reserve the right to limit replacements or refunds in cases of repeated claims from the same customer or when the damage appears inconsistent with normal product use.

Our goal is simple: if the fabric quality is not what it should be, we will make it right.

Non-Returnable Situations

Because items are made specifically for each order, we cannot accept returns or exchanges for the following reasons:

  • Incorrect size selected by the customer

  • Ordering the wrong product, color, or design

  • Change of mind after placing the order

  • Shipping delays caused by the carrier

  • Incorrect or incomplete shipping address entered at checkout

  • Packages returned due to address issues

Please review the size chart and order details carefully before placing your order.

Lost or Stolen Packages

Once an order is marked as delivered by the shipping carrier, we cannot be responsible for lost or stolen packages. Please contact the carrier directly to file a claim.

Address Errors

If an incorrect shipping address is provided and the order has already been shipped, we cannot guarantee replacement or refund. Customers are responsible for ensuring their shipping information is accurate.

Contact

For any order issues, please contact us at:

support@onnzy.com

Please include your order number so we can assist you quickly.

Thank you!