Refund policy

1- Premium Print Guarantee.

We stand behind the quality of our printing.

If there is any issue with the print quality within 30 days of delivery, we will gladly offer a free replacement or a full refund.

This guarantee covers problems such as:

  • Cracked or peeling print

  • Faded or washed-out printing

  • Misprinted or off-center designs

  • Ink defects or visible printing flaws

If you experience any of these issues, please contact us at support@onnzy.com
within 30 days of delivery and include:

  • Your order number

  • Clear photos of the print issue

  • A brief description of what happened

Once the issue is verified, we will provide a replacement or full refund at no additional cost.
Our goal is simple: if the print quality on your item isn’t exactly as it should be, we will make it right with a replacement or refund — quickly and without hassle.

1- Premium Fabric Guarantee.

We use carefully selected fabrics designed for durability and everyday wear. If your item arrives with a fabric defect or experiences structural fabric damage under normal use within 10 days of delivery, we will provide a free replacement or full refund.

This guarantee covers genuine fabric-related issues such as:

  • Fabric defects present upon delivery

  • Seams or fabric tearing under normal wear

  • Unusual material deterioration caused by manufacturing defects

  • Fabric integrity issues not related to external damage

To submit a claim, please contact us at support@onnzy.com within 10 days of delivery and include:

  • Your order number

  • Clear photos of the damaged area

  • A brief description of what happened

Our team will review the claim and determine whether it qualifies under the guarantee.

Important conditions

To keep this guarantee fair for everyone, it does not cover:

  • Damage caused by improper washing, drying, or care

  • Cuts, burns, stains, or external damage after delivery

  • Normal wear and tear from heavy or prolonged use

  • Altered, modified, or repaired items

  • Claims submitted without photo evidence

  • Requests made after 10 days of delivery

We reserve the right to limit replacements or refunds in cases of repeated claims from the same customer or when the damage appears inconsistent with normal product use.

Our goal is simple: if the fabric quality is not what it should be, we will make it right.

3- Premium Customer Service Guarantee

Your experience matters to us. If you ever have a question, concern, or issue with your order, our support team is here to help.

We guarantee that every customer inquiry will receive a response within 24 hours, and in most cases within just a few hours during our normal support hours.

Whether you need help with an order, sizing, shipping updates, or a product concern, we are committed to providing fast, helpful, and respectful support until your issue is resolved.

You can reach us anytime through our contact form or email, and our team will get back to you as quickly as possible.

Our goal is simple: great products backed by reliable, responsive customer service.